Privacy Policy.

1. Introduction

Hamo Studio ("we," "our," or "us") operates digital agency services, managed hosting infrastructure, and web/mobile platforms. This Privacy Policy explains our data practices when you interact with hamo.tn, our developer portals, or client applications.

2. Information We Collect

We collect information necessary to deliver our services, maintain security, and communicate with you effectively:

• Personal Identifiers: Name, email address, phone number, and billing details provided during account creation or service inquiries.
• Technical & Device Data: IP addresses, browser types, server logs, device identifiers, and diagnostic data collected automatically during platform usage.
• Usage Information: Pages visited, API call telemetry, bandwidth utilization, and interaction logs with our hosted infrastructure.

3. How We Use Your Data

Your information is processed strictly for the following purposes:

• To provision, manage, and maintain web hosting, domain registrations, and custom application deployments.
• To send administrative notifications, service updates, security alerts, and technical support responses.
• To monitor infrastructure integrity, detect unauthorized access, prevent fraud, and enforce firewalls.
• To comply with legal obligations and regulatory requests in Tunisia and international operational regions.

4. Data Sharing & Third Parties

We do not sell, rent, or trade your personal data. We only share information with trusted third-party providers essential for service delivery, such as domain registrars (e.g., ResellerClub), cloud infrastructure vendors, and payment gateways. All third parties are required to process data in compliance with strict privacy standards.

5. Data Retention & Security

We implement industry-standard encryption (TLS/SSL), strict SSH access protocols, and isolated containerized environments to safeguard your data. Personal data is retained only as long as necessary to fulfill service commitments or meet statutory legal requirements.

6. Your Data Rights

Depending on your location, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request erasure of your data, subject to legal or contractual retention rules.
• Request a portable copy of your account data.